IT Support Services Pricing Package
Premium Support Package
$1800/month
- 20 Hours Onsite Support Hours
- 2 Hrs Response Time
- Support Covers Desktop and Server OS/Software/ Hardware Issues
- Unlimited Email/Chat Support (9-6 Business Days)
- 10 Desktop + 1 Server Backup Client + 1TB Cloud Storage
- Remote Assistance
- First consultancy service free
- Free IT Security Review
Standard Support Package
$1200/month $600/month
Price after applying promotional discount of 50%
- 10 Hours Onsite Support Hours
- Response By Next Business Day
- Support Covers Desktop OS/Software/Hardware Issues
- 50 Email/Chat Support/Mnth (9-6 Business Days)
- 5 Desktop Backup Clients + 500GB Cloud Storage
- Remote Assistance
- First consultancy service free
- Free IT Security Review
| Services/Features | Premium Support Package | Standard Support Package |
|---|---|---|
| IT Security Review | ✔︎ | ✔︎ |
| Hardware Support (Technical troubleshooting/support only) | ✔︎ | ✔︎ |
| Software Support (Standard Desktop OS and Office Apps) | ✔︎ | ✔︎ |
| Support Hours (9-6, Mons-Fri) excluding PH | ✔︎ | ✔︎ |
| Remote Assistance | ✔︎ | ✔︎ |
| Technical Advisory | ✔︎ | ✔︎ |
| Support Hours | 20hrs/mnth | 10hrs/mnth |
| Server Hardware and OS support | ✔︎ | |
| Response TIme | 4hours/NBD | Next Business Day |
| Response TIme – Server or Network issues | 2hours | |
| Email/Chat/Phone Support | Unlimited | 50 incidents/mnth |
| Backup to Cloud Options | 10 desktop & 1 Server 1TB Cloud Storage | 5 desktops 500GB Cloud Storage |