IT-dependent organizations often encounter unexpected incidents that cause disruptions in their service delivery. Your website crashes, or the office printer breaks down, interrupting normal operations. You must respond to incidents swiftly to minimize financial and reputational loss. This is where incident management comes in. It helps you give your customers and team members the solution they need as soon as possible.
Let’s see the importance of incident management and how it works in the article below.
Incident Management Guide