Why should have IT Problem Management Strategy

IT incidents have an immediate cause and an underlying cause. For example, let’s say your application servers crash after a system upgrade. Your IT team finds an error in your configuration files and fixes it. But what caused the error in the first place? That’s where IT problem management comes in. 

A key part of managing IT incidents is figuring out what happened in the first place, and how to best solve it. Above all, making an effort to find out the root cause of these issues is exactly why problem management exists. Without a proper plan in place, your company will suffer from repeat problems that can cost you money or potential customers. 

In this article, lets see the IT problem management process in detail. We’ll look at benefits, implementation methods, and ways to measure success.

Why should have IT Problem Management Strategy
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